Please review our Privacy Policy before using our website or services.

Effective Date: March 27 2025

Ownership
This website is owned and operated by Capital Haven Solutions LLC (“Capital Haven”, “we”, “our”, or “us”). At Capital Haven, we respect and value the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services—including through our website, affiliated pages, or any third-party tools we utilize in connection with our operations (collectively, the “Services”).

1. Acceptance of Terms
Capital Haven is a commercial financing consulting and referral firm, supporting small-to-mid-sized businesses in accessing capital through merchant cash advances and related funding products. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website or services.

2. Information We Collect
We collect various types of information to provide our Services effectively, ensure regulatory compliance, and match your business with appropriate financing sources.

2.1 Information You Provide Directly
We collect the following categories of information directly from you:

Personal Identification: Full name, date of birth, phone number, email, IP address, mailing address, social security number.

Formal Identification: Driver’s license, state ID, passport, tax ID numbers, or other government-issued identification documents.

Business Information: Business name, structure, EIN, address, incorporation documents, ownership structure, list of officers, bank statements, and merchant processing statements.

Financial Documents: Tax returns, profit & loss statements, credit history, business revenue figures, and funding request details.

Employment and Operations Data: Job title, office location, landlord contact (if applicable), and relevant operational details.

Communication Logs: Support interactions, emails, text messages, and application status notes.

By using our Services, you authorize Capital Haven to share the information you provide with lenders, funders, ISOs, or third-party partners necessary to fulfill our services and obligations.

2.2 Information from Third Parties
We may also collect information from:

Credit Bureaus – including personal and business credit reports.

Public Sources & ID Verification Services – to verify identity and validate business legitimacy.

Referral Partners and Affiliates – such as marketing partners, funders, or ISOs you’ve interacted with.

Payment Processors & Bank Verification Tools – including API-based tools used to validate bank data, deposits, and transactions.

2.3 Aggregated and Anonymized Data
We may use anonymized or aggregated data to improve our services, conduct analytics, or develop new offerings. This data does not identify individuals.

3. How Information is Collected
Through application forms or contact inquiries on our website.

Through submission of documentation by email, secure portal, or third-party integrations.

Via telephone, email, or text conversations with our team or systems.

From external partners who refer or connect your file to us.

4. How We Use Your Information
Your information is used to:

Process funding requests and match you with appropriate lenders or financing partners.

Evaluate creditworthiness and business viability.

Communicate with you regarding your application, funding options, or required documentation.

Comply with regulatory and anti-fraud obligations.

Improve our services, tools, and customer experience.

We may also use your information for staff training, internal audits, troubleshooting, and to monitor service quality.

5. Sharing Information with Third Parties
We do not sell your personal information. However, we may disclose your information to:

Funding Partners, Lenders, and Brokers – to match and facilitate financing opportunities.

Service Providers – such as CRM tools, legal advisors, bank verification platforms, credit reporting agencies, and email systems.

Government and Regulatory Authorities – if required by law, subpoena, or court order.

Professional Advisors – such as attorneys, accountants, compliance consultants, or auditors.

If you opt in to our Services or submit a funding request, you agree to the sharing of your information as described above.

6. Updating, Accessing, or Deleting Information
You may request to update or delete your information by contacting us at info@capitalhavensolutions.com. We may retain certain information if required by law or for regulatory purposes. Account deactivation will stop future disclosures but will not erase past disclosures or system history unless permitted by law.

7. Marketing Communications & Opt-Out
We may send you emails, SMS messages, or phone calls for promotional, service-related, or transactional purposes.

You may opt-out of marketing emails by clicking “unsubscribe” at the bottom of the message, or by contacting info@capitalhavensolutions.com. For SMS, reply “STOP” to any text message to opt out.

Note: Some communication related to active applications or account status may not be subject to opt-out.

8. Policy Updates
We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date. Continued use of our Services after such updates constitutes acceptance of the revised policy.

9. Contact Us
Capital Haven Solutions LLC
Phone: +1 (570) 285-5075‬
Email: info@capitalhavensolutions.com